At Ximena Explores, we are committed to delivering your orders safely and efficiently, no matter where you are in the world.
Order Processing
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All orders are processed within 1–2 business days after confirmation.
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You will receive a confirmation email once your order has been placed, followed by a notification when your order has been shipped.
Shipping Methods
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We partner with trusted courier services to ensure your orders are handled with care and delivered securely.
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Tracking details will be provided via email once your order is dispatched.
Shipping Charges
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Shipping costs are calculated at checkout and may vary depending on the destination and order size.
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Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Damaged or Lost Packages
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If your package arrives damaged, please contact us immediately at [email protected] with your order number and photos of the package.
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In case of lost shipments, we will work with our courier partners to resolve the issue promptly.
Contact Us
For questions regarding shipping, please reach out to us at [email protected].